Using Skype with Dynamics 365 for Customer Engagement apps Supported devices and web browsers when you use Skype for Business with Microsoft Dynamics 365 for Customer Engagement apps Mobile app or web browser To do this, click Settings > Administration > System Settings and on the General tab, Set the IM presence option to Yes or No.Įach user must have the Skype for Business client installed and running on their PC.įor Skype for Business presence, Dynamics 365 for Customer Engagement apps users must have added to their web browsers trusted sites list in Internet options in Internet Explorer. System administrators can enable or disable presence in Dynamics 365 for Customer Engagement apps. You can set this on the General tab at Settings > Administration > System Settings.īy default, Skype for Business presence is enabled in Dynamics 365 for Customer Engagement apps.
To use click-to-call, Skype for Business must be selected as the telephony provider in Dynamics 365 for Customer Engagement apps. Your organization must have a Skype for Business Online license. Requirements and Dynamics 365 for Customer Engagement apps configuration
When you use Skype for Business and Dynamics 365 for Customer Engagement apps together, you can use Skype for Business presence and click-to-call from within Dynamics 365 for Customer Engagement apps. Using Skype for Business with Dynamics 365 for Customer Engagement apps If your organization uses Skype for Business or Skype, you can take advantage of connectivity features like click-to-call or checking user availability from within Dynamics 365 for Customer Engagement apps or Microsoft Dynamics 365 for Outlook. This content also applies to the on-premises version. Integrate Skype or Skype for Business with Customer Engagement apps
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